Complaints Procedure (Klachtenregeling)
Our formal complaints and whistleblower procedure in accordance with the Audit Firms Supervision Act (Wta).
Commitment to Quality & Resolution
Just Audit B.V. maintains high quality standards across all engagements. If you are dissatisfied with our service, communication, or audit execution, we invite you to discuss the issue directly with the engagement partner or submit a formal notification under our complaints protocol.
Submission & Investigation Protocol
Formal complaints may be submitted in writing to klachten@justaudit.nl or addressed by post to the Compliance Officer, Just Audit B.V., Postbus 245, 2130 AE Hoofddorp. The complaint will be registered and investigated impartially within four weeks.
External Dispute Resolution
Should an amicable resolution not be reached, complaints concerning professional conduct may be submitted to the independent Complaints Committee of the NBA or the Dutch Disciplinary Court for Accountants (Accountantskamer).
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